Public Sector Banks have seen a revolution in the form of Mergers of PSU Banks in the last few months. While the banks have been strategically planned on the basis of the location, customer mix, spread of the banks and the technologies running in the banks, the banks still have a long way to go in making these mergers work. It calls for a strong amalgamation of the people, processes and technologies. Check out this video meeting of senior industry leaders discussing how to maintain the same levels of service and experience to the customers while carrying out the integration. Get more insights on what transformation awaits in the sector in the years to come and what is in the Wishlist of the bankers.
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