Manish Goyal – Senior Partner & Global Leader, Artificial Intelligence (AI) at IBM, in conversation with Babu Nair – Group Publisher & Founder – Banking Frontiers, speaks on the plethora of opportunities that AI brings into experiential engagements in BFSI, and what it looks like from future lens. A look at AI based experience shows how it has powered a seamless experience across multiple channels and reduced human intervention for non essential activities. At the same time, it has empowered humans to provide more personalized customer services. This video captures insights on how global leaders have redefined customer experience in testing times. It also shares what is needed to create the experience of the future. Do watch!