Vivek Bansal – Leader for India and South Asia at IBM for AI and Speech, shares his perspectives on how the Contact Centre of today is transforming into an engagement hub. He also explains that engagements across the channels have to integrate with AI to give a unified personalised experience. He explains, how the volatility of the current business scenario can be converted into opportunities with the implementation of appropriate technology. Learn this and more through this insightful interaction between Vivek Bansal and Babu Nair- MD and Founder- Banking Frontiers.
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