The new normal has radically transformed the banking sector. Making a shift to a digital-first model with new product innovations like video KYC, cardless transactions, amplification of security have forced financial services leaders to reimagine how their institutions operate. The good news is that the new normal has ignited the top-down approach in implementations, which accelerated the transformation with lesser process hurdles. Bankers and Technology companies are in agreement when they say, it is still evolving, and we are leading to a completely tech-driven era.

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