Operations Adapting To The Nouveau Normal

The pandemic has redefined the operations of banks in many ways. Creating Opportunity In Virus-Infected Days (COVID) became the newly coined acronym for the operations in banks. Operations, one can say, has moved from central to local and from local to the doorstep. The next hurdle in the coming year would be more digital integration both in the backend and frontend, which would give the customer a better experience. Technologies like IRIS and face recognition would ease the current challenges. However, the lack of social interaction between teammates or social bonding is a growing concern as digital takes over.