Frictionless Insurance – Elevating Experience : Parvez Mulla

Parvez Mulla, COO at HDFC Life Insurance, details the impact of emerging technology on life insurance business as well as the innovations by his company in simplifying the insurance buying and servicing processes. He explains the impact of, RPA, AI, ML, data, data lake, cloud, face recognition and analytics on the business, customer engagement, underwriting and claims