The corona virus pandemic will place a huge pressure an the entire healthcare and insurance system to handle the huge number of patients and associated documentation. It has demonstrated the importance ofhaving a high is scalable healthcare system. The most critical aspect of scalability is speed, whether it is as forward as diagnosing an illness or as complex as managing the national response.
Robotic Process Automation (RPA) is one technology that has proven to be very effective at overcoming efficiency in slow manual processes and delivering a superior customer experience (CX). According to experts, over 35% of insurance claims processes are likely to be automated in the next few years.
Banking Frontiers recently hosted a Webinar Panel Discussion with insurance industry experts and Automation Anywhere, where we brainstormed the digital transformation of insurance processes relating to health insurance, with an emphasis on claims processing and RPA