Surviving and thriving in a tough situation calls for Transformation with Agility. India’s largest bank SBI has chosen to transform towards digital excellence to meet the sudden impact of corona and lockdown. Serving customer digitally and at the same time empowering employees to work from anywhere were some immediate challenges that the bank tackled successfully. This interview with Sunita Handa, CGM – IT Channels & Operations at SBI, shares how the bank has redefined itself digitally and brought in Transformation with Agility. Kunal Kaul of Cisco shares some interesting perspectives on how organisations can bring in agility through technological transformation. He also shares how apps are getting redefined to align with the needs of the digital world.
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