Walk the Talk – Shilpa Desai

Master Marketer Shilpa Desai from Fullerton Finance shares some interesting aspects around customer experience and how customer experience can be blended with empathy to create meaningful experiences. She shares how technology should be used as a potent tool to achieve the customer objectives without creating a case to use a particular technology. She shares her Wishlist as a marketer and advices future marketers to Walk the Talk in this wonderful conversation with Babu Nair