AI has been a revolutionary technology driving innovations in the BFSI sector. The insurance sector, one of the largest adopters of AI, is using it to give experiential interactions to customers creating significant customer delight. Seema Gaur, CIO of Iffco Tokio General Insurance Company, in conversation with Babu Nair, MD & Founder – Banking Frontiers, shares some insightful applications of this wonderful technology in the General Insurance space. She describes the new realms of experience that the company has managed to achieve and reveals what kinds of innovations are required in this industry to re-imagine the Insurance business. Keep Watching!