Customer Engagement – A Hierarchical Strategy

The social scientist Abraham Maslow created a pyramid with 5 hierarchies of human needs. Likewise, can today’s lenders use all the information and intelligence in their hands to create a pyramid with hierarchies of customer needs? Given the dynamic ecosystem, how dynamic will this pyramid be? How can lenders create customer service strategies to tap the hierarchies? How can IT find the insights and fulfill the services? Banking Frontiers organized a panel discussion among leading experts to explore this new strategy.