Several platforms such as electricity, mobiles, cloud, etc, have pushed the frontiers of human and organizational capabilities. A recent platform that is making waves is Robotic Process Automation (RPA). Given RPA’s transformational capabilities, all sorts of quantum jumps are waiting to emerge in customer service, product management, risk management, people management, and other realms. BFSI innovators are aggressively tapping this new opportunity. Banking Frontiers organized a panel discussion of BFSI innovators who like to think outside the box and explore new frontiers. Many thanks to Jitendra Agrawal, Rajesh Ram, Arpita Saha, Rakesh Bansal, Debraj Chaki, Anil Bhasin, and Hemant Dabke for their valuable contribution.
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