Conversations have been an integral part of business, whether it is for enrolment, troubleshooting, negotiation, intermediation, complaint resolution, or something else. These conversations do not just engage but also transact, perform tasks, and customize actions as per customer needs. In the world of digital transformation, these conversations powered by data science, AI, and other technologies have been championed as potent tools for payments, sales, services, and bettering customer experience digitally. Banking Frontiers organized a panel discussion with select CXOs from Digital Transformation, Customer Experience, IT, and Innovations to share how organizations are elevating their conversations to newer possibilities. Learn new insights from these experts.
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