Enhancing customer experience through digital transformation

What are the key drivers and enablers of digital transformation? Praveen Sharma, CGM and CTO, Union Bank of India, and Sunil Thakur, Country Head, India and SAARC at BMC Software, reveal their responses. Customer experience, increasing customer demand, new business models, business expansion, and competition are the key business drivers that are being facilitated by automation and cloud. The discussion was moderated by Manoj Agrawal, Group Editor, Banking Frontiers.