In a Recent Interview with Mr. Babu Nair, MD and Founder Banking Frontiers, Mr. Rajesh Ram, CDO, Bank Of India, Spoke about the ” PSU Branch of the Future.” He even confirms that the banking sector is increasingly transforming into a digital mode. However, the branch has been the primary source of engagement with customers and will remain a key touch point. He also says that Public sector banks in India are known for devising novel methods for customer engagement and bringing revolutionary changes in their branches.
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