Is CRM a vaccine against VUCA – 21
Taking advantage of digital transformation, the BFSI sector has taken a giant leap to become rigorously customer-centric. One must not forget that the first...
Accelerating Digital Transformation – A Platform Approach
With the pace of in-house coding picking up in response to business needs, partnership arrangements, compliance issues, new products, etc, every BFSI organization needs...
EWS – Achhe Din for Lenders
A question rarely asked is this: In the early days, what spread faster - the virus or information about the virus? Given the scale...
Architecting the Secure Digital Landscape Next
While cryptocurrencies gain visibility and momentum as the future of financial transactions, and blockchain rises as the new technology trend, what will come up...
More thrust on AI and BI in 2021 : Manav Sachdeva
Indian insurance companies have a plethora of opportunities before them given their low penetration as compared to their global peers. However, issues such as...
From Contact Centre To Engagement Hub
Vivek Bansal – Leader for India and South Asia at IBM for AI and Speech, shares his perspectives on how the Contact Centre of...
Customer Experience – The AI Way
Manish Goyal – Senior Partner & Global Leader, Artificial Intelligence (AI) at IBM, in conversation with Babu Nair – Group Publisher & Founder –...
Webinar : Claims experience is the subject matter of speed
The corona virus pandemic will place a huge pressure an the entire healthcare and insurance system to handle the huge number of patients and...
Real-time scoring reduces payment fraud : Jeremy Wilmot
The Global Payments Ecosystem has driven in a lot of changes and ACI has a big stake in this transformation. Jeremy Wilmot, Group President,...
Reigning the data daemon : Tarun Chopra
Tarun Chopra, Director, Product Management at IBM shares his views about data protection, globally. He stressed upon lack of encryption of data in corporate...
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