Embark on a journey into the intersection of AI and Human Empathy, unraveling the nuances of elevating Customer Experience.
This illuminating panel discussion transpired at the prestigious InsureNext & InsurTech Awards & Conclave 2024, skillfully moderated by RaviSeshadri T, a distinguished General Insurance Professional & Academician.
The session showcased industry luminaries
- Ankit Goenka, Head of Customer Experience, Bajaj Allianz General Insurance
- Vipin Jain, SVP and Head of Automation and Analytics (SME), TATA AIG General Insurance Company Limited
- Sanjay Tiwari, Head – Customer Experience, Operations & Reinsurance, HDFC Life
- Shweta Anand, SVP & Head – Operations, Edelweiss Tokio Life Insurance
- Pankaj Pardeshi, VP – Insurance Services, MDIndia Health Insurance TPA Pvt. Ltd.
- Soumya Dwibedi, Partner, Deloitte
Uncover Key Discussion Points:
– Harnessing AI for Tailored Customer Experiences
– Striking the Right Balance between Automation and Human Empathy
– Augmenting Operational Efficiency through Cutting-edge Technology
– Real-world Case Studies showcasing Successful Customer-Centric Approaches
Illuminate your understanding of the evolving landscape where Artificial Intelligence converges with Human Empathy to redefine Customer Experience. Elevate your insights, elevate your strategies!
