Panel 3: AI and Human Empathy in Elevating Customer Experience

Embark on a journey into the intersection of AI and Human Empathy, unraveling the nuances of elevating Customer Experience.

This illuminating panel discussion transpired at the prestigious InsureNext & InsurTech Awards & Conclave 2024, skillfully moderated by RaviSeshadri T, a distinguished General Insurance Professional & Academician.

The session showcased industry luminaries

  • Ankit Goenka, Head of Customer Experience, Bajaj Allianz General Insurance
  • Vipin Jain, SVP and Head of Automation and Analytics (SME), TATA AIG General Insurance Company Limited
  • Sanjay Tiwari, Head – Customer Experience, Operations & Reinsurance, HDFC Life
  • Shweta Anand, SVP & Head – Operations, Edelweiss Tokio Life Insurance
  • Pankaj Pardeshi, VP – Insurance Services, MDIndia Health Insurance TPA Pvt. Ltd.
  • Soumya Dwibedi, Partner, Deloitte

Uncover Key Discussion Points:

– Harnessing AI for Tailored Customer Experiences

– Striking the Right Balance between Automation and Human Empathy

– Augmenting Operational Efficiency through Cutting-edge Technology

– Real-world Case Studies showcasing Successful Customer-Centric Approaches

Illuminate your understanding of the evolving landscape where Artificial Intelligence converges with Human Empathy to redefine Customer Experience. Elevate your insights, elevate your strategies!