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LENDING – New Business Models

Thanks to covid, every lender is now exploring newer ways to serve existing customers and attract new customers. It’s not just customer engagement, even...
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Redefining Conversations, Accelerating Experience

Conversations have been an integral part of business, whether it is for enrolment, troubleshooting, negotiation, intermediation, complaint resolution, or something else. These conversations do...
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Adapting Operations to the Digital Normal

When the pandemic threw everything out of gear for the BFSI segment, digitisation came in handy to support the customers, partners and the employees...
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Coupling IT Agility with Business Agility

Agility is at the core of extreme digital experience that customers seek. However, digital experiences can also be fragile, resulting from monolithic systems, siloed...
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Anything that is at the boundary deserves special consideration, whether the boundary be that of the nation or the business or the technology or...

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